1111 baji Privacy Policy

This privacy policy applies to all users of the 1111 baji platform. It takes effect from the moment you create an account on 1111 baji, log in, use betting or casino services, or contact us in any way.

1111 baji operates an online gaming and sports betting platform for users in Bangladesh. We believe that protecting the privacy of users' personal information is a fundamental responsibility. The purpose of this policy is to clearly inform you of what information we collect, why we collect it, and how it is used.

This policy should be read together with our Terms and Conditions, as both documents together present the full picture of the relationship between you and 1111 baji. If any conflict arises between the two documents, the specific terms relevant to the matter in question will take precedence.

1111 baji collects two types of information: information you provide directly, and information generated automatically from your usage patterns.

2.1 Directly Provided Information

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Documents submitted for identity verification (National ID card, passport)
• Financial transaction details: deposit and withdrawal information processed via bKash, Nagad, Rocket, or bank transfer
• Content of messages or complaints sent to customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Time spent on the platform and list of pages visited
• Betting and game play history
• Records of login and logout times
• Usage data collected through cookies and similar tracking technologies

1111 baji collects user information through various methods. Each method serves a specific purpose and is used to improve the quality of service for you.

3.1 Registration and Verification Process

The information you provide when creating an account is stored directly on our secure servers. Documents submitted for identity verification are used solely for verification purposes and are kept in a fully encrypted environment.

3.2 During Financial Transactions

Financial information required at the time of deposit or withdrawal is collected. This information is used to complete the transaction, detect fraudulent activity, and ensure the security of your account.

3.3 Through Customer Support

When you contact 1111 baji customer support via live chat or email, the details of that conversation are recorded. This helps with reviewing service quality and resolving your issues more quickly.

3.4 Through Automated Technologies

When you visit our platform, cookies, web beacons, and similar technologies collect information about your browsing behaviour. This information is used to analyse and improve the performance of the site.

1111 baji uses collected information for specific and legitimate purposes. We never use your information for unrelated or unauthorised purposes.

• Account management: To create, verify, and keep your account secure.
• Service delivery: To manage betting, casino games, deposits, withdrawals, and bonus services.
• Security: To detect and prevent fraudulent activity, multiple account creation, and money laundering.
• Customer support: To resolve your complaints, questions, and issues promptly.
• Technical improvement: To improve the performance and usability of the platform.
• Legal obligations: To comply with applicable laws, regulations, and court orders.
• Communications: To send important service notifications, security alerts, and promotional information (where you have given consent).
• Responsible gaming: To identify unusual or high-risk gaming behaviour under our responsible gaming policy.

1111 baji never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Only the minimum necessary information may be shared with selected third parties for purposes such as payment processing (bKash, Nagad, Rocket, and bank transfer providers), technical infrastructure, and fraud prevention services. These partners operate under strict confidentiality agreements and may only use the information for the designated purpose.

5.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful directive from a government authority, or applicable legal requirements. In such cases, 1111 baji will make reasonable efforts to notify you in advance where possible.

5.3 Fraud and Money Laundering Prevention

Necessary information may be shared with relevant authorities to assist in the investigation of fraudulent activity, money laundering, or other unlawful conduct.

To ensure the security of your information, 1111 baji follows industry-standard technologies and processes.

6.1 Encryption

All data transfers on our platform are secured using SSL (Secure Socket Layer) encryption technology. Passwords and sensitive financial information are stored using advanced hashing methods.

6.2 Access Control

Access to your information is restricted to authorised staff who require it to carry out their duties. Every access is logged and reviewed regularly.

6.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and resolve disputes. Once the retention period expires, the information is securely deleted.

6.4 Response to a Data Breach

Should a data security breach occur for any reason, 1111 baji will notify affected users as quickly as possible and take immediate steps to minimise the damage.

The 1111 baji website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the performance of the site.

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain your login state, perform security checks, and manage sessions. Disabling these cookies may affect the normal operation of the site.

7.2 Analytical Cookies

These cookies are used to understand which parts of the site are used most and where users encounter problems. The data collected is aggregated and is not used to identify any individual.

7.3 Preference Cookies

These cookies are used to remember your language preference, theme selection, and other personalised settings. They help provide a consistent experience on each visit.

You can control or delete cookies from your browser settings. However, please note that disabling cookies entirely may cause some services to not work correctly.

As a user of 1111 baji, you have several rights regarding your own information, which we always respect.

• Right to access: If you want to know what information we hold about you, contact us. We will provide it within the set timeframe.
• Right to correction: If any of your information is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from your account settings.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specific period due to legal or regulatory obligations.
• Right to object to processing: You may object to the use of your information for marketing purposes. In that case, we will stop that processing immediately.
• Right to data portability: You may request your account information in a structured, machine-readable format.

To exercise any of these rights, contact us directly using the details provided below. We generally aim to respond within 30 working days.

1111 baji strictly does not provide its services to anyone under the age of 21 (21+). Our platform does not allow minors to open accounts and does not knowingly collect any information from minors.

An age verification process is carried out at the time of registration. If a user creates an account by providing false information despite being a minor, and this is later identified, the account will be closed immediately and the associated information will be deleted.

1111 baji reserves the right to update this privacy policy as needed. Changes may be made due to changes in the scope of services, the addition of new technologies, or legal requirements.

If any significant changes are made, we will notify you by email or through a platform notification. Continued use of the platform after a change will be considered acceptance of the updated policy.

The "Last updated" date shown at the top of the page indicates the most recent version of the policy. More information about the organisation's general background and the context of its policies can be found on our About Us page.

If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or want to raise a concern, please contact the 1111 baji customer support team.

Our customer support team provides assistance in Bengali and English via 24/7 live chat and email. You can also visit our FAQ section for quick answers to common questions.